Fast Shipping
and easy returns
Secure Shopping
with fast checkout

Privacy Policy

RSP Store  takes the privacy of its customers seriously and is committed to the following policy: We do not sell, trade, or rent your personal information to third parties. For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.


Refund Policy

If you would like to return an item, kindly send us an email at refund@rspstore.com within seven (7) days upon receipt of merchandise. One of our Customer Service Representatives will get in touch with you to advise you the specific instructions in returning the goods.

Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, together with a photocopy of the delivery receipt. Shipping and handling charges are non-refundable. RSP Store may charge administrative and handling charges depending on the circumstances of the return.


Return Policy

For Non-Faulty Goods

If you have had a change of heart you must return the item RSP Store unused and in its original condition and packaging within 7 days for a refund. Faulty products will be refunded after return and inspection by rspstore.com. Each returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please email advising that you wish to return and we will issue a returns number. We may also advise how to send the item back to return@rspstore.com.

You are also required to complete a Returns Form and return this with your order. All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method, which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

Exceptions

We regret that we cannot accept returns when:

  • The packaging or any of the individual product components has been unsealed or damaged.
  • The non-faulty product does not arrive at rspstore.com in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

For Faulty Goods

If the product you have ordered is faulty you have 7 days in which to return it. Parcels or items damaged in transit must be reported to rspstore.com by e-mail before 3.00pm the next working day following receipt.

You are also required to complete a Returns Form and return this with your order.

When returning faulty items we ask you to return goods yourself. On receipt rspstore.com will reimburse the costs incurred providing the goods are found to be faulty. RSP Store  will pay you a reasonable* postage amount for the return of the product. We normally ask that goods be sent back via a recorded delivery service.

  • Please obtain a proof of postage costs so we can reimburse you the full amount.
  • If the deadline for reporting a parcel damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.